Velion Technologies (“Velion,” “we,” “us,” or “our”) values the privacy of our clients, authors, visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, purchase our services, or otherwise interact with us. Velion Technologies operates as an eBook and publishing services agency, offering services such as eBook writing support, editing, formatting, cover design, publishing assistance, marketing support, and related creative and consulting services.
This Privacy Policy applies to information collected through our website, forms, landing pages, advertisements, communications (email/SMS/phone), and any other interactions that reference this Policy. If you do not agree with this Policy, please do not use our website or services.
By using our website and services, you consent to the practices described in this Privacy Policy. Where required by law (for example, under GDPR/UK GDPR), non-essential cookies and advertising/tracking scripts will only be activated after you provide explicit consent through our cookie banner or consent tools.
We use cookies and similar technologies (such as pixels, tags, and analytics tools) to:
Provide core website functionality
Remember preferences
Measure performance and traffic trends
Improve user experience
Support advertising/remarketing (where permitted)
You can manage cookie preferences via our cookie banner and also through your browser settings. You may opt out of interest-based advertising via:
Digital Advertising Alliance: https://optout.aboutads.info
Network Advertising Initiative: https://optout.networkadvertising.org
We collect information in the following categories:
When you contact us, request a quote, place an order, fill out forms, or communicate with us, you may provide:
Name, email address, phone number
Company/pen name (if applicable)
Billing details (note: payment processing may be handled by third-party payment processors)
Project details (e.g., genre, manuscript requirements, book description, publishing goals)
Files and content you submit (e.g., manuscripts, drafts, outlines, cover ideas, images)
Messages, chat content, or support requests
Because we are an eBook agency, you may share creative content that could include:
Draft manuscripts and chapters
Author bios
Book titles, subtitles, keywords, and metadata
Editing notes, revisions, and feedback
Design files (cover concepts, layout files)
Important: You retain ownership of your original creative content unless your contract states otherwise. We use your materials only to deliver the services you requested.
When you visit our website, we may automatically collect:
IP address and device identifiers
Browser type, operating system, and device type
Pages visited, time spent, clickstream data
Referring/exit pages and approximate location (derived from IP)
Advertising identifiers (where applicable)
We may receive information from:
Advertising and analytics partners (e.g., traffic sources, campaign performance)
Payment processors (confirmation of payment status—not full card details)
Service providers that support website hosting, communications, or security
We use collected information for legitimate business purposes, including to:
Provide, operate, and maintain our website and services
Communicate with you about inquiries, quotes, orders, and project updates
Deliver eBook-related services (writing support, editing, formatting, publishing assistance, design, and marketing support)
Personalize user experience and improve our site functionality
Process payments and invoices (through secure providers)
Send administrative messages (service updates, policy changes, confirmations)
Send marketing emails/SMS where permitted (you can opt out anytime)
Prevent fraud, abuse, and suspicious activity
Comply with legal obligations and enforce our agreements
If you are located in the EEA/UK (or other regions with similar laws), we process your personal data under one or more legal bases, such as:
Contract:to provide the services you requested
Legitimate interests:to operate and improve our business, prevent fraud, and secure our systems
Consent: for non-essential cookies and certain marketing communications
Legal obligation: to comply with law, taxation, and recordkeeping requirements
We retain personal data only as long as necessary for the purposes described in this Policy or as required by law. Examples:
Inquiries and contact details: retained while we handle your request and for a reasonable period afterward
Project and account records: retained for the duration of service and a reasonable period after completion for support, recordkeeping, and legal compliance
Marketing preferences: kept until you opt out or we no longer need the data
Analytics/log data: retained for a limited period and then deleted or anonymized
We periodically review stored data and delete or anonymize it when it is no longer required.
We do not sell your personal information for money. We may share information only in these situations:
We may share necessary data with trusted vendors who help us run our business (e.g., hosting, analytics, customer support tools, payment processors). They are authorized to use information only as needed to provide services to us.
We may disclose information if required to comply with applicable laws, court orders, subpoenas, or to protect the rights, safety, and security of Velion Technologies, our clients, or others.
If we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.
We may share information when you request or authorize us to do so (for example, coordinating with a publishing platform account you control).
We understand that manuscripts and publishing materials can be confidential, unpublished, and commercially sensitive. We apply reasonable administrative, technical, and organizational measures to protect client materials, including access controls and limiting internal access to team members involved in your project.
However, no system is 100% secure. If you prefer, you may redact highly sensitive personal details from manuscripts before sharing them, unless such details are necessary for your book project.
We may use analytics tools to understand site usage and improve performance. We may also use advertising tools for conversion tracking and remarketing, where legally permitted.
Some partners may collect data about your online activities to provide interest-based ads. You can opt out using:
Where required by law, these tools will not run until you consent via our cookie banner.
Some browsers offer a “Do Not Track” (DNT) feature. Because there is no uniform industry standard for responding to DNT signals, we do not respond to them in a specific way. We do, however, provide cookie controls and opt-out options as described above.
Depending on your location, you may have rights such as:
Access to the personal data we hold about you
Correction of inaccurate or incomplete data
Deletion of your personal data (subject to legal exceptions)
Restriction or objection to certain processing
Data portability (where applicable)
Withdrawal of consent (where processing is based on consent)
To exercise these rights, contact us using the details in the “Contact Us” section. We may need to verify your identity before completing your request.
If you are a California resident, you may have the right to:
Know what personal information we collect, use, and disclose
Request deletion of personal information (subject to legal exceptions)
Correct inaccurate personal information
Opt out of the “sale” or “sharing” of personal information (as those terms are defined under California law)
Not to be discriminated against for exercising your rights
We do not sell personal information for money. If our practices change, we will update this Privacy Policy and provide required opt-out mechanisms.
If you provide your phone number or email, you consent to receive communications from Velion related to:
Service inquiries, project updates, support, and account communications
Promotional messages (where permitted by law and based on your preferences)
Opt-Out: You can opt out at any time:
SMS: Reply STOP to unsubscribe, or HELP for assistance (message frequency varies; standard message/data rates may apply).
Email:Use the unsubscribe link in our marketing emails, or contact us directly.
Important:We do not share SMS/email opt-in data and consent with third parties for their marketing purposes.
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us, and we will take steps to delete it.
If you access our services from outside the country where our servers or service providers are located, your data may be transferred across borders. Where required, we use appropriate safeguards to protect such transfers.
We use reasonable safeguards designed to protect personal information. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure. You use our services at your own risk.
We may update this Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do:
We will update the “Last Updated” date at the top of this page; and
For significant changes, we may provide additional notice (such as a website banner or email, if applicable).
If you have questions about this Privacy Policy or want to exercise privacy rights, contact us:
Velion Technologies
Email: veliontechnologiespvtltd@gmail.com
Email: help@veliontechnologies.com
Website: www.veliontechnologies.com